Box outages are slow to update on status page and make unable to message support

Just a bit of feedback since is down at the moment, or at least parts of it.

  1. The status page still shows all green even though things have been down for > 5 minutes at least.
  2. Were one to want to report this to support, it’s impossible to do so through because it relies on logging in via Box, which is currently broken.
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Status page updated now, so I suppose I can temper my comment #1 a bit, still a bit slow but theoretically the problem was acknowledged within 10 minutes.

Thanks for reporting it.

I’ll create a support ticket to make sure the feedback goes in.


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Thank you ! This will help us inform our users proactively in case there is an issue with the service.