I have been testing Create Box Sign Request API using my free Developer Account, and it has been working fine until July 3rd, 2023.
However, when I tried the same request today (July 31st, 2023), the API request itself succeeded but the created Sign Request resulted in Error On Convert status.
When I created Sign Request via WebUI, the created Sign Request successfully proceeded to In Progress status.
Has there been any changes in the Box Sign API, or on its usage restriction for free Developer Accounts?
In the same boat. The signing request was working fine till last weekend and getting error since yesterday. It works intermittently but fails most of the time. I have raised with my account manager and got the information that they are in process of upgrading and heard the same thing from many clients. They are working on it and should be fixed in next few hrs; else I will escalate it.
Well, I’ll leave this topic open for some time as @smartoneinok might post some further info.
I’m not blaming anybody but if anybody could give us more info (if the issue was solved or if it was due to the server’s capacity and might sometimes happen again etc.), I would be glad.
Hi Everyone, I am a developer on the sign team and wanted to give you more information about the error. Error was because increased inconsistency of one of our services replying to our service calls. This was not affecting other operations because of the retry mechanism used. But it was very apparent in Public API because retry mechanism was not enough to accommodate increased errors. We have implemented a separate special retry mechanism for these endpoints to accommodate higher errors that can happen in the future. This should resolve the issue we identified and this error would not happen again with similar reason.