Mt storage was full. Although I deleted some file the storage is still full

My storage was full. I deleted the biggest past and nothing happened. It says that my storage is still full. There is nothinh in the trash past. I don´t understand what is happening.

Hi @vanessamarcondes :slight_smile:

For this request, you should submit a support ticket, because we would need to check the details of your account.

Can you log in to your Box account, and submit a support ticket ?