Seamless Login Issues Invalid Login Credentials


I have a client that implemented Box for Salesforce. We have enabled seamless login, but it is still requiring users to login into Box each time to access files in Salesforce. Most users are reporting they see the error message below:

I’ve logged a case with Box and they are having issues figuring it out. Has anyone ever experienced this issue?

Any help would be greatly appreciated.

Thank you,


Hi @alisha.moore

I think I found the ticket you submitted to Box Product support team.
But since this ticket has already been taken care of by our Platform support team, I would recommend you to follow the discussion in the ticket you submitted.

I hope you understand.