Unable to process box sign. Unable to create folder

Hi everyone,

I’ve followed the configurations steps of this link https://help.form.io/developers/integrations/esign/esign-example to configure Esign inside form.io. When I try to test the Esign component in a simple form, I am not able to submit because it displays the following error : unable to process box sign: unable to create folder: error: error:1e08010c:decoder routines::unsupported.
All the app configurations are inside box app seem to be okay.

Could you help me with this?

Thank you.

Hello! We are looking into this and will report back soon.

thanks - Alex

Solved this :sweat_smile:
When integrating Esign into form.io by copying the Box App credentials and pasting them into form settings, full Private Key should be used (what’s inside the double quotes). I had copied that incorrectly. This is why the submit was unsupported.

Thanks for the response :slight_smile:


thank you for posting your fix. see you next time!