Why Box app can't open from SAF (Storage Access Framework) when the Box app is not opened

When opening Box storage using Android SAF, content will not load until the Box app is opened in the background. Is this a Box app specification? Where should I see the full specifications of the Box app regarding SAF android? Any suggestion? Thank You

Hi @applidesign
Welcome you to the Box Dev community.
As I understanding, you are having issue with Box App on Android? In this case, you can reach out to Box Support here, they can check it and give you answer or release an update to fix it.