My app approval request has been under review for over a month now

[hiroyukis]

I submitted a approval request for my app on December 19, 2023, but it still remains under review. It seems like the review process might be stuck.
My app number is 2090291

This seems to be a similar situation to what is described in this topic:

How much time does it take to get the app approved?

I’ve been working on a custom app integration, and submitted the app for review. The app is pending approval for more than 15 days now. Tried opening the support ticket, but they said to contact the app developer ( That’s me ). How can someone from support reply like that without investigating? Can someone help telling me the process of app approval?

Any assistance in moving this forward would be greatly appreciated.

[hiroyukis]

@shurrey @rbarbosa
Is there anyone who understands the situation?

[rbarbosa]

Hi @hiroyukis ,

Let me see if I can find someone who can help you with this.

In the mean time I’m assuming you did file a ticket?

Best regards

[hiroyukis]

Hi @rbarbosa ,
Yes, my colleagues filed a ticket #3018351 .

Thank you,

[hiroyukis]

@rbarbosa any updates?

[rbarbosa]

Hi @hiroyukis ,

The information I have is that it is published.

Can you confirm?

[hiroyukis]

Confirmed. Thank you!